The Virtual Personal Assistant Process
Not literally though. For the most part, virtual assistants are taking over what other employees used to do. Because of the many benefits that they provide for businesses, they are fast becoming the most sought after workers that a business cannot do without.
You have probably heard of business owners tell about how they have found a good virtual assistant. And you wonder about how they got so lucky. Luck has nothing to do with it actually. It is all about the hiring process.
Now, how do you go about hiring a virtual personal assistant that is best suited for your business needs?
1. List your specific needs.
What do you need the virtual assistant for? And what are the skills you require?
Virtual assistants are capable of doing common office work like typing, compiling and answering emails. There are also that are capable of maintaining websites, programming and even internet marketing.
There are really no limits to what a virtual assistant can do. Most assistants have already work with other clients in the past. Take note of what they can do best. And check if they are willing to do other things besides what they already know.
Providing a detailed job description will make it easier for the assistant to check if they are capable of doing what you need them to do.
2. Give an initial test project.
Reading about what the virtual assistant can do is not enough. To be certain about their capabilities, you can give out a test project for the assistant to complete.
Make sure that the test project is related to what the virtual personal assistant is supposed to do once he or she is hired. Through the test you can test the skills of the assistant, plus the speed, quality and accuracy in which the project was done.
You can also create a test project which will help you determine how professional and how the assistant will respond to deadlines and stress. Through these tests, you can get an initial understanding of what kind of worker you are getting.
3. Interview.
Being on other sides of the planet should not hinder you from communicating with each other. Thanks to the internet, you can now interview candidates through mediums of communication over the internet like Yahoo, MSN or Skype.
Do not let distance hinder you from interviewing your chosen virtual assistant. Even after he or she has passed the tests with flying colors, you still need to talk to them personally and see if the both of you are comfortable with each other.
Clear and constant communication is necessary in the virtual assistant set up. Check to see if you are getting through the assistant clearly and with no problems at all. If not, then that assistant is not what you are looking for.
Keep these things in mind during the virtual personal assistant hiring process. They will serve as your determining factors to help you distinguish if the assistant is perfect for you or not.
Agents of Value Virtual Personal Assistant is a webmaster staffing company based in the Philippines that provides direct access to motivated agents for cost-effective web services.
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Reasons for the Virtual Personal Assistant Boom
Thanks to the advancement of technology, these problems are now things of the past. All people have to do nowadays is to go online and get themselves a virtual personal assistant.
Virtual personal assistants are now taking over the work of any regular employee. Their capabilities are basically the same. The only difference is that virtual assistants are more technology-wise. They make use of modern tools to provide their clients with the best of service.
Below are some of the reasons why many people are getting their own virtual assistants:
1. Virtual personal assistants are capable of multi-tasking.
You will be surprised with the many skills virtual assistants are capable of. From sorting out emails to logging important files, you name it and it is done. Some virtual assistants can even do site maintenance and web marketing on the side.
Think how easy it would be for you to just rely on one person what would have been a task delegated to three or more persons. And imagine how reassuring it is for you to know that you do not have to train or teach your assistant everything.
2. Virtual personal assistants know what it like running a business.
Many virtual assistants have prior experience about running a business. Some are even business owners themselves. You know you are in good hands when a virtual assistant is helping you with your business.
For all you know, they might be able to share their ideas about how a business should go about. Experiences they had in the past makes them capable of giving sound advices and even strategies that can help your business become successful.
3. Virtual personal assistants are affordable.
A virtual assistant is your best option if you are on a tight budget. They do not cost as much as your regular employee.
In addition, you can agree upon certain terms of payment which will help you manage your finances better without getting a big hole in your pocket. You can hire the assistant on a per project term, months or years. It all depends on you.
4. Virtual personal assistants can start working for you ASAP.
Virtual personal assistants are not only equipped with the required skills, they also have with them the materials needed to start working immediately.
You do not have to worry about renting an office space or equipments. All you have to do is designate the tasks, specify your requirements and set deadlines and the virtual assistant is all set.
Lack of space, limited budget and work experience should not bother you anymore if you are just starting your business. What you should be concerned about is finding the person who can get the work done.
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How to Attract and Keep a Personal Assistant
Many managers will often say their personal assistant is invaluable to them yet they often treat them as if they're not.
Day after day, week after week the P.A. is in the office, slogging away making sure the work gets done. In many instances it is the P.A. that holds the business / department together.
Many of them are so conscientious they won't take time out and will stay at their desk until the work is done. Not only are they integral to the running of any business, their income and the way they are treated may not always reflect the importance of their role.
Jenny has worked for her current employer for the past three years and thoroughly enjoys her role as Personal Assistant to the General Manager. They have a great working relationship.
If she requires the occasional afternoon or morning off to deal with personal matters, all she has to do is ask. Her boss praises her regularly for her contribution and rewards her … sometimes monetarily and other times with a dinner out or movie tickets when they achieve their sales targets.
Because of this attitude with her employer, she does her utmost best in her work and never thinks twice about working overtime on the odd occasion. In fact she works twice as hard because she’s appreciated and has some flexibility in her working hours.
This is a totally different situation to Jenny's previous employer. Jenny had been working for another organisation where her boss was 'married to the job'. Although he had a wife and family, his behaviour didn't reflect this. He worked all hours of the day and night and couldn't understand why everyone else went home at 5.00 p.m.
Although she did her utmost best to organise him and get the work done on time, he would always ask for tasks to be done just when she was getting ready to leave for the day.
On the many occasions when she worked back or took work home so that her boss would have what he wanted for the next morning, he never thanked her. He just assumed that's what she should do. He never considered her needs. She was a single parent and therefore had major responsibilities. She had a life too. Her boss on the other hand was fortunate to have a wife who didn't work and took care of their personal life.
Prior to Jenny being in this role, there had been three other people who had worked in her position, and each one had lasted less than 3 months.
Jenny had enough, she left after 6 months and found her current position. It wasn't the money that was her main issue. It was the flexibility and appreciation. Although her boss was pleasant enough, he just didn't understand that there is more to working with someone than just paying their wages.
Learn How to Look After Your People
As soon as you have people to manage, the most important skill you need to learn is how to look after them.
Every client I have coached will often say their biggest challenge is the people that work for them.
There are many reasons for this including hiring the wrong people to begin with and the most common being the manager/boss… they haven’t developed the skills on being a masterful manager.
What the Boss Wants:
Someone who can use their initiative, make decisions in their absence and carry out tasks without supervision.
A person they can trust and take many of the basic administrative duties from them so the boss can spend his/her time on more important tasks.
A person who can organise them (and in some cases be a mind-reader).
An assistant who is their right-hand person and can keep everything running smoothly.
What the PA Wants:
A boss who they can communicate with.
A boss who understands that when they are given tasks to do, although they may have taken 2 minutes to discuss, could take the P.A. 2 days to complete with all the interruptions they have from others.
A boss who realises that the P.A. is a person who has to do many tasks as well as answering all the phone calls and often has many interruptions in their day which can cause them to get very behind with their work.
A boss who is appreciative of them and realises that the P.A. does have a life outside of work and needs to have time-out just like they do.
To be recognised on a regular basis that they are important. They also need to be renumerated for their valuable contribution and should have regular performance appraisals and be offered incentives.
The Final Word
When employing a personal assistant make sure they are the right fit. If you're looking for someone who can be extremely flexible in their hours and can come in early and stay late, then make sure that person is in the right personal situation to do that. Using our invaluable tool How to Hire the Right People can save you time, money and stress before you go through the process.
Employing people is a skill in itself. Keeping them happy so that they will be an important part of your business is another story. See Look After Your People And They Will Look After You
Have a great week
Lorraine Pirihi
About The Author
Lorraine Pirihi is Australia's Personal Productivity Specialist and Leading Life Coach. Her business The Office Organiser specialises in showing small business owners and managers, how to get organised at work so they can have a life! Lorraine is also a dynamic speaker and has produced many products including "How to Survive and Thrive at Work!"
To subscribe to her free ezine visit www.office-organiser.com.au
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